Return & Refund Policy

All refunds are processed within a standard timeline of 7 to 10 working days.

Flight

Fly Havenza follows the airline's cancellation and reissue policy.
To cancel/reissue, travelers are advised to confirm with Fly Havenza 48 hours before the travel date. Otherwise, a no-show charge might be applicable depending on the airline's rule.
To cancel/reissue, travelers need to call +88 01757264103 or email info@havenzagroup.com. Our team will initiate an email and solve the issue upon confirmation from the customer.
A cancellation fee/reissue fee and a standard service charge may apply in case of any change as per airline policy. The cancellation/reissue fee is set by the airlines and may be changed at any time.
Fly Havenza will not charge any additional service charge apart from the airline quoted fees.
Refunds will be initiated (if applicable) after a successful cancellation. The refund will be sent through the same channel that the traveler has used for payment. Depending on the channel type, the payment may take 7 to 10 working days to be reflected in the account.
*Convenience charge is non-refundable.

Fly Havenza follows the property's cancellation policy.
A cancellation fee may apply depending on the property and the time of cancellation.
Date change is not possible for any hotel booking. Travelers need to cancel the previous booking and rebook with the new date.
Booking for black-out dates is not cancellable or refundable.
Fly Havenza will not charge any additional service charges apart from the hotel-quoted fees.
Refunds will be initiated (if applicable) after a successful cancellation. The refund will be sent through the same channel that the traveler has used for payment. Depending on the channel type, the payment may take 7 to 10 working days to be reflected in the account.
*Convenience charge is non-refundable.

All refunds are processed within a standard timeline of 7 to 10 working days.

Fly Havenza follows the airline's cancellation and reissue policy.
To cancel/reissue, travelers are advised to confirm with Fly Havenza 48 hours before the travel date. Otherwise, a no-show charge might be applicable depending on the airline's rule.
To cancel/reissue, travelers need to call +88 01757264103 or email info@havenzagroup.com. Our team will initiate an email and solve the issue upon confirmation from the customer.
A cancellation fee/reissue fee and a standard service charge may apply in case of any change as per airline policy. The cancellation/reissue fee is set by the airlines and may be changed at any time.
Fly Havenza will not charge any additional service charge apart from the airline quoted fees.
Refunds will be initiated (if applicable) after a successful cancellation. The refund will be sent through the same channel that the traveler has used for payment. Depending on the channel type, the payment may take 7 to 10 working days to be reflected in the account.
*Convenience charge is non-refundable.

Fly Havenza follows the property's cancellation policy.
A cancellation fee may apply depending on the property and the time of cancellation.
Date change is not possible for any hotel booking. Travelers need to cancel the previous booking and rebook with the new date.
Booking for black-out dates is not cancellable or refundable.
Fly Havenza will not charge any additional service charges apart from the hotel-quoted fees.
Refunds will be initiated (if applicable) after a successful cancellation. The refund will be sent through the same channel that the traveler has used for payment. Depending on the channel type, the payment may take 7 to 10 working days to be reflected in the account.
*Convenience charge is non-refundable.